Frequently Asked Questions

Most of our jewelry is handmade, so if you have a specific idea, you can write to us via WhatsApp at +34629087030, and we can try to design and produce your personalized jewelry.

The length of the chain is specified in the description of each product. If you need a longer chain, we sell extenders.

Visit the following link to find your ring size: https://mindtravelerbcn.com/en/pages/guia-de-tallas-de-anillos

The product description will indicate if the item is sold as a PAIR or INDIVIDUALLY.

What materials are the products made of? 

All our products are made of sterling silver and 18k gold-plated sterling silver or stainless steel. The material is specified in each product description.

Can I shower with my jewelry on? 

It is better not to shower with gold-plated jewelry to preserve the plating. Occasionally forgetting won’t cause significant damage, but frequent exposure will diminish its shine. Stainless steel jewelry can be worn in the shower.

Can I order a piece of jewelry that is not listed on the website? 

If there is a piece of jewelry not listed on the website, contact us, and if we have the materials, we can make it for you.

What is the purchase process? 

Once the purchase is made, you will receive an email with the order confirmation. When the order is shipped, you will receive a second email with the tracking number.

At the end of the checkout process, you will see a section to add the code. Enter the code there, and the discount will be applied automatically.

What does it mean if a product is "Out of Stock"? 

It means we currently do not have the product in stock, but we regularly restock items.

There was a model on the website that is no longer available. Will it be restocked? 

We have a high product turnover and work with limited quantities to make collections unique. You can subscribe to the product stock alert, and we will notify you when it becomes available. If there is a handmade piece that we no longer have, you can write to us, and we can make it for you if we have the materials.

What if an order is defective or you received the wrong product? 

Check our Shipping and Returns page; our policies are explained there.

Where are the orders shipped from? 

Orders are shipped from Barcelona.

Where do you ship to? 

We ship all over Spain through Correos Express. International orders are handled by Correos España.

You can email us, and we will manually process the order. We will send a confirmation email and ship the order once the payment is received.

What payment methods do you accept? 

Credit/debit cards and PayPal.