To make a return, either an exchange or refund of the product, please read on.
For us the most important thing is that you are happy with your purchase.
You have 30 calendar days (after receiving the order) to return the product, as long as the products are in perfect condition (unless it is a problem/defect on our part). Except for earrings, mini earrings and ear cuffs, which for hygiene reasons cannot be returned. The same applies to PERSONALIZED products which are also non-returnable.
You have 2 options:
- Refund of the value of the product in a gift card, with an expiration date of 1 year. We take care of the cost of the return. It is also useful in case you want to exchange an article for another one.
- Refund of the value of the product with return cost to be paid by the customer (5€ in Spain and 10€ outside Spain).
*In case you want to send it on your own, you should send the package to Carrer dels Telers nº5, Passadís B, Planta 2, Local 3. 08221, Terrassa, Barcelona.
For the shipment, you must use the original packaging in which you received your order or other packaging as long as the product reaches us in perfect condition.
The products that are in the Special Prices section will not be refunded the money paid, as they are on promotion and the money will be paid in the form of a voucher to spend in store without expiration date.
To proceed with the refund, you have to click on this link and from there the
there the process will be managed:
Thanks for your time