Shipping and Returns
During BLACK WEEK, orders may take slightly longer than usual to be delivered due to workload.
National shipping within the Peninsula is FREE on orders over €80.
National shipping within the Peninsula is FREE on orders over €80.
Shipments are made through the company CORREOS EXPRESS
Delivery time for shipments nationals within the peninsula is:
Express : We prioritize the preparation of your order. You will receive it within 24-48 hours after placing it (business days). Price: €7.90. Not valid for personalized bags or handmade products (mineral collection).
Standard: Price €3.90. Shipping within 3-5 days.
Delivery time for shipments nationals within the peninsula is:
Express : We prioritize the preparation of your order. You will receive it within 24-48 hours after placing it (business days). Price: €7.90. Not valid for personalized bags or handmade products (mineral collection).
Standard: Price €3.90. Shipping within 3-5 days.
- Fast Shipping: €7.70 (24/48 working days)
- Standard Shipping: €3.90 (3-5 business days and free on orders over €80)
- Shipping to the Balearic Islands : €7 (3-5 business days and free on orders over €90)
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Shipping to the Canary Islands: €9 (5-10 business days) (Provide ID in order notes)
Delivery time for shipments International is from:
Express/ fast shipping : there are more International insurance is provided through UPS. Delivery time is 4-6 days. Prices vary between €17-25 depending on the delivery area.
Standard in Europe : €9.90
Express/ fast shipping : there are more International insurance is provided through UPS. Delivery time is 4-6 days. Prices vary between €17-25 depending on the delivery area.
Standard in Europe : €9.90
Shipments are made through MAERSK, DHL, ZELERIS companies
Shipments are made through MAERSK and the delivery time is 7-12 business days depending on the area to which the shipment is made.
Shipments are made through MAERSK and the delivery time is 7-12 business days depending on the area to which the shipment is made.
- Fast Shipping: 15€ (2-4 business days)
- Standard Shipping: € 9.90 (5-7 business days)
- Free shipping on purchases over €150
Portugal:
Shipments are made through the company CTT EXPRESS
- Fast Shipping: €7.90 (2-3 business days)
- Standard Shipping: €5.90 (5-7 business days)
United Kingdom (Provide ID in order notes):
Shipments are made through UPS.
Shipping may incur taxes specific to the country of import and customs fees.
- Express Shipping: 15.00 GBP (3-5 days)
- Standard Shipping: 9.90 GBP (7-9 days)
- UK FREE SHIPPING on orders over 120 £
International:
Shipments are made through UPS, ZELERIS, DHL
- Fast Shipping: Price starting at €29.90 (2-5 business days. Price may vary by area)
Occasionally, shipments to countries outside the EU may incur additional duties and taxes imposed by the importing country, which in all cases will be the buyer's responsibility. We are committed to handling the necessary procedures and preparing the necessary documentation for customs clearance.
Delivery times may vary due to internal factors (workload) and other external factors. During sales or holiday periods (Christmas, Easter, long weekends, or August), delivery times may be longer than stated.
Products in the Archive Sales, Summer Outlet, Outlet, or Last Units sections will not be refunded, as they are on sale. The money will be credited in the form of a voucher to be spent in-store with no expiration date.
It is essential to add the DNI/PASSPORT in the " notes " option for orders destined for the Canary Islands, Ceuta, Melilla, Andorra, and countries that do not belong to the European Union's free movement of goods area (Schengen Area)
Products in the Archive Sales, Summer Outlet, Outlet, or Last Units sections will not be refunded, as they are on sale. The money will be credited in the form of a voucher to be spent in-store with no expiration date.
It is essential to add the DNI/PASSPORT in the " notes " option for orders destined for the Canary Islands, Ceuta, Melilla, Andorra, and countries that do not belong to the European Union's free movement of goods area (Schengen Area)
IMPORTANT : If the shipping address provided is incorrect, or if no one is at home to receive the package and it is returned to the sender, shipping costs will not be refunded if a refund request is made. If the customer wishes to have the order shipped again, they will be responsible for the additional shipping costs.
